- Complaint
Making a Complaint
If you are a child and want to talk about concerns related to your care or the support you receive, you can contact us directly and a senior member of staff will respond as soon as they are available.
You can share a concern with us at any time.
You can feel confident that you will be listened to and taken seriously.
If you feel that your complaint or concern needs to be taken further, you can reach out to the following organisations for independent support
If you are a professional or a member of the public and would like to raise a concern or complaint about our service, you may do so by speaking directly with a member of staff or contacting the service manager.
If you believe your concern has not been addressed appropriately or handled in line with expected standards, you may submit a formal complaint to the children’s home provider by completing the form below.